Refund policy

RETURNS AND REFUNDS

You have 14 days from the delivery of the last item in your order to request a return.

To be eligible for a return, products must be unused, in their original condition and, where applicable, in their original unopened packaging.

For food products, including coffee, we cannot accept returns of products that have been opened or whose original seal or packaging has been compromised, except where the product is defective, damaged or incorrect.

To request a return, please contact us at info@cortinoviscoffee.com before sending any product back. We will provide you with the necessary return instructions.

Return shipping costs are the responsibility of the customer. Products returned without prior authorization may not be accepted.

DAMAGED OR INCORRECT ITEMS

Please check your order when you receive it and contact us as soon as possible if an item is defective, damaged or incorrect. We will assess the issue and arrange an appropriate replacement or refund.

REFUNDS

Once we have received and inspected your return, we will inform you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT

For any questions regarding returns or refunds, please contact:

Gelateria Cortinovis Srl
Via Ciaikowsky 35
20092 Cinisello Balsamo (MI), Italy
VAT No. 11567480964
info@cortinoviscoffee.com